Tapping the Middle: Growing your Practice with a Moderate Means Market - Lesson 6: Managing High Conflict Personalities without Becoming One Yourself (February 2015) [PSP150206-6VIDEO]

Tapping the Middle: Growing your Practice with a Moderate Means Market - Lesson 6: Managing High Conflict Personalities without Becoming One Yourself (February 2015) [PSP150206-6VIDEO]

 
Original Program Date: February 6, 2015
Duration: 53 minutes
Credits: Other: 1.00
 
List Price:$99.00
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Special Pricing Available!


Public Service Price: FREE WSBA offers free CLE courses to support volunteers who provide pro bono and public services through a Qualified Legal Services or a WSBA Public Service Program, such as the Moderate Means Program and the Call to Duty Initiative.

However, to qualify for the public service price, you must be authenticated as a volunteer.
Contact publicservice@wsba.org to learn how to become authenticated and access this training or others for free.

New Member Price: $29.00 Members who have been admitted to practice in Washington for fewer than five years are eligible to receive new member pricing on select seminars. Note: The store will automatically discount your purchase when you login and proceed to checkout.


Product Description:

The dilemma: you became a lawyer to help people with their problems. You also became a lawyer to support yourself and those you care for. This is a win-win arrangement that seemed simple enough in law school. However, one seldom considers the day to day challenges when dealing with clients. This is more concerning when working with clients, some of whom are experiencing the most difficult time in their lives. There is lots of room for misunderstanding.

In this lesson designed as part of the 7-part series Tapping the Middle: Growing Your Practice with a Moderate Means Market, you will learn how to:
  • Recognize a high conflict personality
  • Develop a connection with a High Conflict Personality
  • Use BIFF when communicating with clients
  • Draw boundaries with High Conflict Personalities
  • Manage compassion fatigue
Included in the coursebook is a self-study guide designed to help you acquire more in-depth knowledge and apply the skills covered in this lesson.

Presenter: Dan Crystal, Psy.D. – Lawyer Assistance Program, Washington State Bar Association

This presentation is Lesson 6 in the 7-part series, Tapping the Middle: Growing Your Practice with a Moderate Means Market. If you previously viewed the series and reported CLE credits, you cannot also report credits for watching or listening to this recording.


Interested in becoming a Public Service Volunteer? Please email publicservice@wsba.org, for any questions on how to become authenticated to access free CLE seminars to support your pro bono and public service effort.

Questions? Please call WSBA Order Fulfillment at 206-733-5918 or email orders@wsba.org
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